Setup and compatibility
Home Assistant installation type, networking and guided commissioning.
View app status →Support
Start with the state, not the ticket number.
Choose setup guidance, diagnostics, recovery or an existing-customer support path without exposing credentials or private camera data.
Visual unavailable. The written explanation remains complete.
Original synthetic CINEXIS visualHuman, permissioned assistance
Diagnostics and recovery
Health state, offline paths, re-enrolment and device recovery.
See support boundaries →Existing customers
Use the existing customer path for account-linked activity and service.
Open CINEXIS Home →Frequently asked
Clear boundaries before troubleshooting.
What should I include in a support request?
Describe the visible state, when it began and what you already tried. Never send passwords, OTPs, licence keys or private camera images.
Can CINEXIS access my home without permission?
Remote-support access is designed to be permissioned and time-bound. The exact ceremony depends on the installed product and support scope.
What happens when the internet is offline?
Local Home Assistant and physical controls can continue where configured; remote messaging and support wait for connectivity.
Where is the public add-on repository?
It does not exist yet. The current status is private pilot pending compatibility and security validation.
Remote-support recovery
Permissioned, time-bound diagnostics and recovery. · 18 seconds · silent motion graphic
Read transcript
Permissioned, time-bound diagnostics and recovery. The demonstration uses synthetic states and contains no customer data.
Start with your project
Need project support rather than troubleshooting?
Tell us what you are building, what already exists and what you want daily life to feel like. We will recommend the right planning conversation.