1. Acceptance
By using CINEXIS smart-home hardware, bot software, cinexis.cloud service, or the CINEXIS Home mobile app (the “Service”), you agree to these Terms.
2. License
CINEXIS grants you a non-exclusive, non-transferable license to use the Service on hardware and accounts associated with your active subscription. The license terminates if your subscription expires or is cancelled.
3. Acceptable use
You agree not to reverse-engineer the Service, use it for unlawful surveillance, resell it without written agreement, bypass security controls or interfere with another customer’s use.
4. Subscription and refunds
Subscriptions are billed per term and are inclusive of 18% GST. Renewal happens only when you complete the secure payment link; there is no automatic debit. The first-purchase refund window and applicable conditions are stated in the Refund Policy.
5. Service availability
We aim for high cloud availability but do not guarantee uninterrupted service. Local Home Assistant behaviour continues during cloud outages for features that are local by design.
6. Limitation of liability
To the maximum extent permitted by law, CINEXIS is not liable for indirect, incidental or consequential damages. Total liability is capped at the fees paid in the 12 months preceding the claim.
7. Termination
Because renewal occurs only when you pay a renewal link, you can stop by not renewing. CINEXIS may suspend accounts that violate these Terms, with immediate action where a security incident requires it.
8. Governing law
These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.